Is your business ready for the Radio Teleswitch Closure?
As the Radio Teleswitch Service closure draws nearer, disrupting the functionality of thousands of meters across the UK, we're making sure our customers avoid this outcome. Read on to find out more about how the Radio Teleswitch Service closure could impact your business.
What is a Radio Teleswitch Service meter?
The Radio Teleswitch Service (RTS) enables specific electricity meters to be controlled through a longwave transmission frequency. These older meters rely on the RTS signal to complete certain functions, like switching between peak and off-peak times for heating and/or hot water.
There are two types of meters that are connected to the RTS:
When is the RTS closing?
On 30 June 2025, the RTS service will come to an end. These changes are industry-wide and will affect both domestic and business customers. Following the closure, we’ll be unable to support this type of meter, and their usual functions will be disrupted. However, we’re dedicated to making sure our customers can continue using their heating and hot water as usual.
What do I do if I have an RTS meter?
All our customers affected by the change will have their meters exchanged at no additional cost.
The majority of RTS meters can be replaced with a smart meter, which offers a wide range of benefits to your business. For example, your meter readings are automatically sent to us, cutting out the need for manual meter readings and estimated bills.
In instances where meter exchanges are not smart eligible, we’ll discuss your options and find an alternative solution.
What happens next?
We’re in the process of contacting all our customers with an RTS meter, to arrange an urgent meter exchange. There’s now less than four months until the RTS closure, so it’s important these meters are exchanged before the RTS signal is switched off.
If you don’t arrange for your meter replacement before the signal closure, your heating and hot water may remain constantly on or off. You’ll be subject to our standard wait times while we arrange a meter replacement, and you may need an electrician to attend site to stabilise the off-peak functions.
Our dedicated team are on hand to help make sure your business is ready for the RTS closure. If you think you might be affected by the closure, regardless of whether you’ve received any correspondence from us, please contact us today using the following details:
- Phone - 0345 026 0337, available Monday to Friday, 8.30am to 5pm
If we’re contacting you about the RTS closure but you don’t have an RTS meter, please contact us using the details above and we’ll update our records.
Want to know more?
You can find more information about the Radio Teleswitch Service closure on various websites:
